Frequently Asked Questions
Everything you need to know about your Critical Role Shop order.
When will my order ship?
Orders typically process within 2-3 business days. Once shipped, you will receive a tracking number via email. Delivery times vary by region, usually ranging from 5-10 business days for domestic shipping.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached. Final sale items and limited edition drops may not be eligible for return.
How do I know which size to order?
Each product page includes a detailed size chart. We recommend measuring a favorite garment you already own and comparing it to our measurements to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and taxes which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Critical Role apparel?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid ironing directly on any screen-printed designs.